Not able to verify registration issue

 
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aaronpawlak
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MessagePosté le: Lun 16 Avr - 07:45 (2018)    Sujet du message: Not able to verify registration issue Répondre en citant

Hi,  


I was a happy customer of PT4 for all of 3 weeks, until the program decided today that my registration code could no longer be verified. Brilliant.
Upon starting the application, it stalls for about 1 minute and eventually displays the message "PokerTracker was not able to verify your registration. Would you like to continue in trial mode?". I tried clicking yes and then "re-registering" as such with the same code. At this point the application freezes my computer for a minute before saying it couldn't verify my registration again and directing me to the firewall support doc.
I have enabled all the necessary firewall exceptions and do not run antivirus software on this particular machine. So what is going on here? How do I fix it? Given the short space of time it has taken to all go horribly wrong, I will naturally require a full refund if the issue isn't fixed - if that comes to be the case, how would I go about doing that?


Any help will be apprecited.


I didn't find the right solution from the Internet.


References:
https://www.pokertracker.com/forums/viewtopic.php?t=56091
Motion graphics animation studio


Thank you.



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